CUSTOMER SUPPORT

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CONTACT US

Here are some of the most common questions we receive from our customers. If you don't see your question answered here, please get in touch with us and we'll be happy to help.

LIVE CHAT

We are available to chat with you from 9am to 5pm. 7 days a week.

If you prefer to get in touch with us via email, please fill out the form below and we will get back to you as soon as possible.

Contact

FREQUENTLY ASKED QUESTIONS

How do I pay for my order?

There are multiples ways you can pay for your order Cash On Delivery Credit Card Debit Card Net Banking EMI Wallets
My order was COD, how will I get my refund amount?

We will send you an email or whatsapp message asking for your bank account details once we receive the product at our warehouse. You will receive the amount to your bank account within 5 to 7 business days once the refund is initiated.
How soon can I receive the refund of my order?

We will initiate refund once your product returns to our warehouse and the quality check is done. It usually takes up to 4-5 business days for prepaid and 5-7 business days for COD order to reflect the amount to your bank account.
How can I figure out the correct size for me?

You can refer to our size chart which is available on the product page
How do I place an order on shibawear?

Select the size of the product you wish to buy Add the product to your shopping bag by clicking on "Add to Cart" or "Buy Now" Go to your shopping bag and click on "Checkout" Provide your Shipping and Billing Address - Select the payment method by clicking on "Prepaid" or "Cash on Delivery" Confirm payment and your order will be placed
Do I need to create an account to place an order?

No, it's not necessary to create an account if you wish to place an order. You can simply provide your shipping and billing details, select the payment method and place an order.
How do I return my product?

If you are not happy with your purchase, you can just fill the form in My Return & Exchange page within 7 days of delivery and we will arrange a return for your order
How do I Exchange my product?

If you have a size issue, you can simply fill out the form on the "My Return & Exchange" page within 7 days of delivery, and we will arrange a return for your order.
How can I track my order?

We will send you tracking details once your order is shipped from our warehouse. You can go to the courier partner's website and track your order with the AWB no.
Do I need to pay any delivery or courier charges for my order?

No, there is no courier or delivery charge applicable on your orders. We have free shipping for all orders placed on www.shibawear.com
How do I cancel my order?

Just Email us or Whatsapp with the reason of cancellation and we will cancel the order for you. If your order has been already shipped then cancellation will not be possible. You can refuse to take the delivery and your order will be cancelled automatically.